Consultation Fees
Payment is required on the day of service
An additional $20 late payment fee is applied to a client’s consultation fee when payment is not made on the day of service.
CANCELLATION FEES
Due to demand for this service, unfortunately clients who fail to arrive for a scheduled appointment or do not cancel by 12 noon the day prior to their appointment (Monday-Friday), will incur a cancellation fee.
Clients must notify the clinic by 12 noon Saturday if they are unable to attend an appointment scheduled for the Monday following, otherwise a cancellation fee will be charged.
Cancellation fees are charged at the full rate of the missed appointment.
We cannot guarantee a further appointment until outstanding fees are paid.
Please leave a message on our answering service if you are calling outside business hours or our phone lines are busy, to notify us of your inability to attend an appointment.
Third Party Funded Services
If you plan to use third-party funding to pay for your appointment, funding details are required before your session. These details will be requested in our new client intake form and are necessary for third party invoicing.
If you do not provide your funding information, you will need to pay for your appointment on the day. You may then contact your funding provider to request reimbursement, if eligible.
Please note: Appointments funded by third-party organisations may have different fees. If you are unsure about these fees, please speak with our reception team.
Why Choose Us
Experienced Professionals
Our team consists of highly skilled, independent clinicians committed to delivering exceptional mental health care tailored to individual needs.
Streamlined Services
From flexible consulting spaces to seamless billing support, we handle the logistics so our clinicians can focus solely on what they do best—helping you achieve your mental health goals.
Supportive Environment:
We provide a calm, comfortable space where clients feel safe and supported from the moment they arrive. Our team are friendly, and always ready to assist.
Personalised Care
We prioritize your unique journey. Our clinicians work with you to develop individualized plans that align with your needs, fostering a genuine connection every step of the way.
Contact Us
Ph: 03 9758 4144
Fax: 03 9758 4199
Email: admin@fernhillsclinic.com
Hours
Monday to Friday: 8:30am - 6pm
Saturday: 8:30am - 1pm
Closed: Sundays & Public Holidays


